​When purchased directly from Essential Energy, the Essential Energy website, authorized reseller, affiliate or distributor, Essential Energy's bio-conditioning EMF protection devices may be returned and eligible for a full refund, less shipping, handling and payment processing fees. Other products, which may include EMF meters, water minerals, and/or SineTamers, are not eligible for refunds.

The wearable Pendants and LightTowers carry a money-back guarantee if the return is started within 30-days of receipt of the full order, and the Geofield Conditioners care a money-back guarantee if the return is started within 90-days of when the product was received.

To be eligible for a refund, a Return Authorization Number (RA#) must be issued and products must be returned in like-new condition.  To acquire the RA#, you can start the return through your online account at https://essentialenergy.us or contact
Customer Support by email contact@essentialenergy.us or by phone 833-723-3363.

We value your business and strive to ensure a seamless shopping experience for our international customers. Please note that we only provide refunds and returns on international orders of US$1,000.00 or more. All sales less than US$1,000.00 are final.  

All returns or exchanges must be initiated with Essential Energy Solutions knowledge, and are at the absolute discretion of Essential Energy Solutions and may be denied for just cause.

All product returns must include the corresponding order number(s) or customer name inside the returning package.

Please allow up to 3 business days for a return or exchange to be processed once it arrives at our facility. An email notification will be sent once the return or exchange is processed. Refunds can take up to 10 business day(s) based on your payment provider. 

For returns, login into your customer account at https://essentialenergy.us  send an email to contact@essentialenergy.us to
start the request. 

For any other questions related to returns or refunds, please contact us at contact@essentialenergy.us or use the contact form here.