When purchased directly from Essential Energy, the Essential Energy website, authorized reseller, affiliate or distributor, Essential Energy's bio-conditioning EMF protection devices may be returned and eligible for a full refund, less shipping, handling and payment processing fees. Other products, which may include EMF meters, water minerals, and/or SineTamers, are not eligible for refunds.

The wearable Pendants and LightTowers carry a money-back guarantee if the return is started within 30-days of receipt of the full order, and the Geofield Conditioners care a money-back guarantee if the return is started within 90-days of when the product was received.

To be eligible for a refund, a Return Authorization Number (RA#) must be issued and products must be returned in like-new condition.  To acquire the RA#, you can start the return through your online account at https://essentialenergy.us or contact
Customer Support by email contact@essentialenergy.us or by phone 833-723-3363.

We value your business and strive to ensure a seamless shopping experience for our international customers. Please note that we only provide refunds and returns on international orders of US$1,000.00 or more. All sales less than US$1,000.00 are final.  

All returns or exchanges must be initiated with Essential Energy Solutions knowledge, and are at the absolute discretion of Essential Energy Solutions and may be denied for just cause.

All product returns must include the corresponding order number(s) or customer name inside the returning package.

Please allow up to 3 business days for a return or exchange to be processed once it arrives at our facility. An email notification will be sent once the return or exchange is processed. Refunds can take up to 10 business day(s) based on your payment provider. 

For returns, login into your customer account at https://essentialenergy.us  send an email to contact@essentialenergy.us to
start the request. 

For any other questions related to returns or refunds, please contact us at contact@essentialenergy.us or use the contact form here.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@essentialenergy.us. Please note that returns will need to be sent to the following address: 2910 E 57th Ave, Ste 5-273, Spokane, WA 99223 

You can always contact us for any return question at contact@essentialenergy.us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as concentrated super mineral water or Livestock minerals) and non-Essential Energy products (such as SineTamers and EMF meters). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have within the money-back guarantee window, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@essentialenergy.us.